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| Company:: |
HCL Technologies |
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| Position:: |
Associate Service Represntative - Customer Support |
Experience |
0-1 yrs |
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Location |
Hyderabad |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
22-06-2009 |
Functional Area |
Information Technology |
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| Company Profile |
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HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors. |
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| Job Description |
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This position is responsible for taking ownership of non-technical customer & partner inquires and outbound activities, to deliver world class customer service.
Key Responsibilities
? Attending Inbound and Outbound calls.
? Documenting Cases as per process.
? Adhere to ACD schedules and procedures.
? Work with minimal supervision to prioritize backlogs; escalate issues according to group procedures. |
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| Candidate Profile |
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* Proficient customer service skills, including attitude and ethics.
* Competent communication skills and telephone manner.
* Capable of being thorough in accomplishing a task with concern for all areas involved.
* Analytical capacity and troubleshooting mindset.
* Capable of prioritizing multiple tasks and organizing workload efficiently.
* Capacity to handle difficult customer situations.
* Capable of demonstrating teamwork skills. |
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| Contact Detail |
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How To Apply online: Click here Monster.com and register your self after that
enter JOB ID 7178433 in the search
box, once you sign in. It will display the Vacancy
in HCL Technologies & Apply to it. |
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