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| Company:: |
CONVERGYS India Services Pvt Ltd |
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| Position:: |
Technical Support Officer |
Experience |
0-2 yrs |
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Location |
Pune, Maharastra |
Education |
Graduation |
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JobPosted Date |
08-09-2009 |
Functional Area |
Customer Care |
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| Company Profile |
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At Convergys, we enable organizations everywhere to enhance the value of their relationships with customers and employees. It?s why we have become the global leader in customer management, billing and HR services, providing outsourcing, services, consulting and software solutions to leading companies around the world. |
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| Job Description |
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XP troubleshooting, desktop troubleshooting Voice process24/7 work environment
Should have knowledge of desktop troubleshooting.
Interface with customers via inbound calls or internet for the purpose of resolving routing problems with products or services.
Principle duties and responsibilities:
* Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
* Listen attentively to customer's needs and concerns, demonstrate empathy.
* Clarify customer's requirements, probe for and confirm understanding of requirements or problem.
* Position on contract basis.
* Comfortable to work 24 by 7.
Please forward your Resumes to ccopuneatconvergys.com, silvina.s.loboatconvergys.com or Walk in directly at Convergys, RMZ Westend, near Parihar Chowk, DP Road, Aundh, Pune between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655 |
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| Candidate Profile |
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Call Centre, BPO, Customer Service , XP troubleshooting, desktop troubleshooting, Fresher, Walk in, Technical Support, Officer, 5th September 2009, 6th September 2009, 7th September 2009, 8th September 2009, 9th September 2009, 10th September 200 |
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