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Dell |
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| Position:: |
Freshers technical Support |
Experience |
0-0 yrs |
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Location |
Bengaluru |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
28-09-2008 |
Functional Area |
Customer Care |
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| Company Profile |
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Dell |
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| Job Description |
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Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools. |
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| Candidate Profile |
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Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools. |
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| Contact Detail |
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