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| Company:: |
MPhasis Limited an EDS company |
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| Position:: |
Technical Support Associate / Sr. Technical Support Associate |
Experience |
0-4 yrs |
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Location |
Pune |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
29-09-2008 |
Functional Area |
Customer Care |
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| Company Profile |
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It's about what excites you most..
The passion for innovation?
The thrill of measuring up to the big challenge?
The fascination for an upbeat career growth?
Here is the opportunity
MphasiS is an EDS company that drives talent in creating a global footprint. Talent, passion and the will to excel is the winning combination we seek in delivering world-standard services through technology know-how, domain and process expertise.
MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness
We work on a wide range of technologies that include Dot Net, Mainframes, AS/400, Java / J2EE, Testing, Oracle D2K / PLSQL, Pro*C / C, C++ / Unix, BA, ERP / SAP / PEOPLESOFT, DBA, Datawarehousing / COGNOS, BUSINESS OBJECTS / DATASTAGE / MICROSTRATEGY, Web Methods, EAI / Seebeyond / Siebel / Tibco, Open Systems, etc.
A career with MphasiS-EDS means:
Making the most of your special abilities as you contribute, succeed and grow with a dynamic company.
All-round skill enhancement and continuous learning.
Skill and knowledge enhancement on the job.
Transparent Work Environment
At MphasiS, an EDS company, we are committed to creating an environment where every employee feels valued and respected. |
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| Job Description |
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Responsible for ensuring timely process through which problems are controlled.
This includes problem recognition, research, isolation, resolution, and follow-up steps.
Trouble shooting for clients and providing the fastest possible solution to them. |
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| Candidate Profile |
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� Strong written and verbal English communication skills
� Working knowledge of desktop PC and peripheral devices.
� Preferably proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
� Customer support experience required
� Flexibility in work schedule and processes
� Professional customer service skills and a positive attitude required
� Possess analytical problem solving skills
� Good time management skills
� Ability to handle difficult or irate customers
� Ability to respond to and resolve customer inquiries
� Ability to listen effectively
� Ability to follow procedural guidelines to respond to and/or research customer questions
� Ability to work in a team environment
� Ability to diagnose and resolve customer problems via the telephone
� Ability to multitask and adapt to constantly changing environment. |
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| Contact Detail |
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