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CONVERGYS India Services Pvt Ltd |
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| Position:: |
BPO Jobs for Freshers at Convergys |
Experience |
0-0 yrs |
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JobPosted Date |
14-03-2009 |
Functional Area |
Customer Care |
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| Company Profile |
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CONVERGYS India Services Pvt Ltd |
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| Job Description |
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Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.
A US based/Voice/Inbound tech process involving 24*7 shifts. The job responsibilities are to:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely
expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve
productivity.
Participate in activities designed to improve customer satisfaction |
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