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| Company:: |
WNS Global Services |
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| Position:: |
CSA,SR CSA:VOICE PROCESS |
Experience |
0-3 yrs |
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Location |
Pune |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
25-03-2009 |
Functional Area |
Customer Care |
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| Company Profile |
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WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Our experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. We are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities.
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| Job Description |
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*Answer inbound calls
*Document the calls to ensure all information is captured
*Ensure one time call resolution
*Maintain accuracy of information given and documented
*Adhere to standard operating procedures required by the process
*Attend briefings, trainings/refresher sessions and meetings as required
*Should be able to work in roational night shifts |
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| Candidate Profile |
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Profile Description:
*Excellent Communication skills
*Logical reasoning and analytical skills
*Ability to work with speed and accuracy
*Prioritizing and organizing skills
*Team workin |
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| Reference |
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wns-24Mar09-Pun |
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