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Wipro BPO Solutions Ltd |
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| Position:: |
BPO Jobs for Freshers at Wipro |
Experience |
0-0 yrs |
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JobPosted Date |
16-04-2009 |
Functional Area |
Customer Care |
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| Company Profile |
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We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations |
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| Job Description |
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??? Responsible for customer service turnaround within set time frames.
??? Minimize customer dissonance, optimize charge out and cost per transaction.
??? Monitor customer satisfaction levels and participate in developing improvement plans.
??? Maintain customer and vendor databases.
??? Implementation of new negotiated facilities services and programs.
??? Ensure accurate documentation of customer profiles.
??? Handle written customer correspondence on behalf of operations.
??? Communicate with operations staff on client issues, policy change etc.
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| Candidate Profile |
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??? Working knowledge of PCs e.g. MS Office.
??? Reasonable keyboard skills.
??? Generic understanding of customer service.
??? Excellent spoken English and reasonably good written communication skills.
??? No Regional Accent
??? Neutral Accent
??? Ability to verbalise thoughts
??? Correct construction of sentences
??? Grammatically correct English
??? Good grasping power
??? Excellent listening skills.
??? Team player
??? Reasonable analytical skills
??? Understanding of job profile applied for.
??? Situation handling skills.
??? Leadership skills (not a critical parameter but would be an add-on)
Age: 18 to 45 years
Education: ONLY GRADUATES
BE / BTECH / MCA / UNDERGRADUATES / DIPLOMA HOLDERS NEED NOT APPLY
Shifts: Open to working in NIGHT shifts
Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 10AM and 5PM:
Wipro BPO (Monday to Friday)
Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057
Wipro BPO (Monday to Saturday)
FC Annex, 1215, |
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