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TCS |
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| Position:: |
Excellent Opportunities with TCS Baroda For German Language Specialist |
Experience |
0-5 yrs |
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Location |
Vadodara/Baroda |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
29-04-2009 |
Functional Area |
Customer Care |
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| Company Profile |
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BPO is a central growth engine for TCS to achieve its overall aspiration of becoming ???Global Top 10 by 2010??? through large volume, multi-year contracts. TCS currently offers BPO services to 60 leading enterprises from 9 delivery centers spread across Bangalore, Chennai and Mumbai in India, Budapest in Hungary, Santiago in Chile, Montevideo in Uruguay, Peterborough in UK, Montana in the USA and Hangzhou in China. We offer both voice and non-voice services. In Infrastructure Services, we respond to the customers??? queries; in a Contact Centre we respond to the issues/concerns raised by out customers??? customer.
As a part of our strategy, we focus on a chosen set of offerings within specific verticals. We deliver superior value to our customers through a combination of our strong IT skills, our domain expertise and experience using the Integrated Network Delivery Model? |
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| Job Description |
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Generating Market Research Report to support decision making
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| Candidate Profile |
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1. Purpose of the job
Generating Market Research Report to support decision making
2. Business environment
??? Process Description:
??? Generating Marketing Research Reports based on the specifications from the client
??? All Orders to be reviewed by QC team
??? The processor to send mails to the CSR with the questions seeking for clarification
??? The processor to develop the base file.
??? Large number of reports base file the QC is done by the QC team and if necessary a sample report is sent to CSR
??? If the Order Form is for multiple markets the processor will iterate the markets and generate the reports.
??? The Processor to do self QC before the reports go to Third Party QC
??? The QC Team will go through reports with all the parameters those are available in the Standard QC checklist
??? After QC completion the reports will be delivered as per the request in the order form.
??? Final Inspection to b done before the reports are delivered
3. Main responsibilities
Tasks
??? Convert the reports using Xref utility
??? Refresh and Validate the reports which are in German
??? Request for the Sign off from the Client
End products/project outcome
Analyze information and present finding to the customer to make decisions
4. Qualifications and technical competences required
Education
Graduate preferably with a major Statistics or Retail
Experience
CPG exposure as past experience is highly desirable like if worked in Big retail stores, Mkt resarch companies
Technical competences and skills
Highly proficient in MS Excel & Power point
5. Associate development
Key learning opportunities
Data Combing, Analysis and Marketing Segmentation, Exposure to Retail measurement services
6. Desired profile
Geographical requirements
World
Language requirements
German language proficiency
If you are interested kindly email your resume to shwetas.shah@tcs.com
Shweta Shah
Tata Consultancy Services Ltd |
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