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| Company:: |
Dell International Services India Private Limited |
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| Position:: |
TECHNICAL SUPPORT SPECIALIST |
Experience |
0-2 yrs |
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Location |
Kolkata |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
16-05-2009 |
Functional Area |
Customer Care |
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| Company Profile |
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Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge. |
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| Job Description |
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TECHNICAL SUPPPORT PROCESS:
Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
NON TECH PROCESS
??? Be the first point of contact with Dell Customers
??? Screen Calls and transfer them after checking whether the product is covered under the warranty or not
??? Pitch for upsales of extended warranty, Dell peripherals and products.
??? Log and sufficiently document all contacts with customers in designated tools.
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| Candidate Profile |
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TECHNICAL SUPPORT SPECIALIST FOR DELL - VOICE SUPPORT (CALL CENTER)
Ideal Candidate will be supporting Global customers of Dell in Tech issues. Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.
Candidates applying for this job should be willing to work in the NIGHT SHIFTS.
SKILLS REQUIRED FOR THE JOB:
1. Excellent Communication Skills in English is a must.
2. Good knowledge in computer Hardware and Windows Operating systems.
3. Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.
Educational Qualification:
??? Graduates in any stream. (10+2+3)
??? Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof(attested copies will not be accepted).
CUSTOMER CARE SPECIALIST (VOICE PROCESS)
Ideal Candidate will be the first point of contact for Dell customers and pitch for upsales.
Candidates applying for this job should be willing to work in the NIGHT SHIFTS.
SKILLS REQUIRED FOR THE JOB:
1. Excellent Communication Skills in English is a must.
2. Good customer handling skills.
WALK IN INTERVIEWS ON ALL WEEKDAYS: MONDAY TO FRIDAY (11 AM TO 5 PM)
PLEASE CARRY AN UPDATED CV AND A PHOTOGRAPH
WALK IN INTERVIEWS: MONDAY TO FRIDAY (11am to 5pm)
Please carry a copy of your CV and photograph.
Address:
Dell International Services India Private Limited
Sector 43
Vipul Tech Square
Opposite Central Park Condominiums
Gurgaon-122002
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| Contact Detail |
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| Name |
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Address |
Dell International Services India Private Limited
Sector 43,Vipul Tech Square,Opposite Central Park Condominiums,
Gurgaon-122002 |
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| Designation |
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Phone |
91-- |
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| E-Mail |
Divya_rastogi@dell.com |
Website |
http://www.dell.com |
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